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Shopping Information
We currently serve the Greater San Diego area.
Travel fees are automatically calculated at checkout based on your event zip code.
If your location is outside our standard radius, we’ll contact you to confirm additional travel arrangements.
Our workshops can be hosted indoors or outdoors.
We’ll advise you on the best table surfaces, layout, and access points for your space.
All materials, tools, and cleanup supplies are included — you just provide the space!
If your event is outdoors, we recommend having a covered or shaded setup available.
In case of bad weather, we offer backup date options or will help you transition to an indoor setup if possible.
We’ll take your pieces back to our studio for professional finishing and kiln firing.
Finished works are typically ready within 2–6 weeks, depending on studio volume and glaze selection.
We’ll notify you when your pieces are ready for pickup or delivery.
Deposits are fully transferable up to 7 days before your scheduled date.
If you need to cancel within 7 days, your deposit can be applied toward a future booking within 90 days.
To make changes, simply email or call us — we’re happy to help you reschedule.
Payment Information
We accept [list of accepted payment methods, e.g., credit cards, debit cards, PayPal, bank transfers].
Yes, your payment information is secure. We use [security measures, e.g., SSL encryption] to protect your data.
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.
Order Returns
We offer a [number] day return policy. You can return eligible items within [number] days of receiving your order.
To return an item, please follow the instructions provided in your order confirmation email. You will need to include a copy of the order invoice and the item in its original condition.
Specify who pays for return shipping, e.g., customer, seller
Yes, you can exchange an item for a different size or color. Please contact our customer support team for assistance.