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The Shipping Policy
At Art Wheel Shop, we are committed to delivering your handmade pottery and creative products safely and on time. Please read our shipping policy below for complete details.
Order Processing Time
- All orders are processed within 1–3 business days (excluding weekends and holidays).
- Custom or made-to-order pottery items may take 3–7 business days for preparation.
Shipping Time
- Standard Delivery: 3–7 business days after dispatch
- Express Delivery (if available): 1–3 business days
- International Shipping: 7–14 business days depending on location
Delivery times may vary due to external factors such as courier delays or high demand.
Shipping Charges
- Shipping costs are calculated at checkout based on your location and order size.
- Free shipping may be offered on selected orders or promotions.
Order Tracking
- Once your order is shipped, you will receive a tracking number via email.
- You can use this to track your shipment in real time.
Packaging & Safety
- All pottery items are carefully packed using protective materials to prevent damage.
- We ensure safe handling for fragile handmade products.
Delays & Issues
While we aim for timely delivery, delays may occur due to:
- Weather conditions
- Courier service issues
- Customs clearance (for international orders)
Damaged or Lost Items
- If your item arrives damaged, contact us within 48 hours with photos.
- For lost shipments, please reach out and we will assist you in resolving the issue.
Contact Us
For any shipping-related queries, contact us:
📧 Email: info@artwheelshop.com
🌐 Website: https://artwheelshop.com/